HOW TO GET STARTED
Welcome to Pilates&Co. Pease read all info bellow before attending to your first class.
We would love to have a further chat to help you to find the best suitable service for your needs. If you have any concerns before booking your classes, please call 0421175246.
We recommend getting started with our FREE intro classes: on Wednesdays 12:30pm at Bundall studio, Saturdays 10:30am at Burleigh Studio, or 6:30pm Tuesdays at Robina Studio
Orientation video
If you are ready to get started you can book to a small group class or a beginner group class after watching our orientation video below:
COMPLETE A NEW STUDENT REGISTRATION
You’ve probably landed here because you’ve done this already, but IF NOT please complete a new student form to get you set up on the system and able to book and purchase classes or a membership or our awesome introductory offers. It’s important to us that we provide you with a safe practice so we need to know about your past and present injuries and goals so that we may serve you better. Based on your answers, we may require your doctor to provide us with medical clearance before you attend, so getting this done at least a few days ahead of any bookings is essential.
BOOK INTO the FREE intro CLASS
Create an account through our Pilates & Co apps (Apple or Google) or on the website (look for classes named “Free Intro Class”) - if you get stuck, please reach out! You’ll also find a list of the Intro classes here.
We have specific intro classes because these classes are designed for people new to the studio and ensure we can give you any information you need, especially if you’re new to reformer Pilates. This orientation is the very best way to get started with us however we understand that not everyone can make the times available. If this is you, you can purchase the intro offer and please book in for a beginner class first.
Please let us know if you require any assistance with logging in to your account or booking classes. Remember the Pilates & Co app is the best way to book and keep track of your workout schedule.
Intro classes are on Wednesdays 12:30pm at Bundall studio, Saturdays 10:30am at Burleigh Studio, or 6.30pm Tuesdays at Robina Studio
cancellations
Please remember, we have a 12-hour cancellation policy. Ensure you cancel your booking in time so that you don't lose your pass or those on unlimited memberships are charged $10 for a late cancellation and $15 for a no show! We’re strict about the cancellation policy because ultimately it benefits all our members. As soon as you know you cannot attend a class, then jump on and cancel. This frees the spot up for someone on our waitlist and notifies them of the available spot. And when you’re on the waitlist, you’ll absolutely appreciate the early heads up that someone has cancelled, and a spot is free. So, when everyone makes an effort to stick to the cancellation timeframe, then everyone gets the best access to the classes they want.
WHAT TO WEAR and bring
Loose or stretchy clothes that are comfortable, cool and allow you to move freely are best. We have a sock policy at Pilates & Co, Pilates socks for sale at the studio for your convenience. A water bottle is recommended and a small towel. No mats or other props are necessary - we have everything you require. Just bring a smile and some enthusiasm! Leave your bulky items in the car, however, bring your valuables with you into class and place them in a cubby where you can keep an eye on it – just make sure your phone is on silent!
ARRIVE 5 MINUTES EARLY FOR YOUR FIRST CLASS (AND EVERY CLASS) = late equals no entry
Please ensure you allow enough time to find street parking. It can get very busy around both our studios. Especially on your first class (but also every class), we’ll need a minute to check you in, have a chat and get you settled. Plus, you’ll enjoy class all the more for feeling unhurried. We have a waiting area for people to sit before their class starts. Please be considerate of noise levels if a class is still running. For the safety and enjoyment of all participants and as studio policy since June 2020 (Covid re-opening) students will not be permitted to enter a class once the class has started. This is a strict policy, thanks for your understanding.
WHAT TO EXPECT FROM CLASSES
Group sessions are 50 minutes long and have a maximum of 14 participants. We have a variety of different types and levels of classes - you can see more about them here. Our teachers can also recommend which classes will be a good fit for you and your personal goals.
Our teachers are all highly qualified, friendly and just the right amount of tough you need to keep you motivated.
Due to current Covid-19 business restrictions, we have some new safety and cleaning regulations. You can see all of the information about how our studio is keeping its members and staff protected here.
Waitlists
It is important you cancel out of a class if you can't make it. This will open up the space for someone else to attend. If you are unsure how to do this please talk to us. If you are on a waitlist and the class is more than 2 hours away you will be automatically transferred into the class if a spot frees up and notified by EMAIL. It's important to check your bookings regularly. If the class is within 12 hours before the class starts, loss or pass or cancellation and no show fees apply. with the final 2hours before a class you will need to manually check your waitlist and move yourself in if space becomes available. Where possible we may message members within this period to advise you of the vacant spot. We advise members to check regularly and if people can late cancel rather than no show, others are more likely to get a spot. Thanks everyone as we try to ensure people can make classes and no spots are missed.
CHILDREN IN STUDIO
Our insurances do not permit children in the studio. Under no circumstances do we allow children of any age to sit and wait in the studio while classes are on. If you are a parent/carer, it is our desire to create an environment where the focus is solely on your experience and all the other members, with limited distractions. This includes not allowing late comers into class. We appreciate your understanding on this as we try to deliver a safe and happy studio for everyone.
OUR STUDIOS - LOCATION AND PARKING
LOCATION: 5/75 West Burleigh Road, Burleigh Heads. You'll find it on Google Maps here.
PARKING OPTIONS:
Pilates & Studio Carpark
75 West Burleigh Road, Burleigh Heads
See on Google Maps: https://goo.gl/maps/EKVPRoEMWGu5KR1y8
There are four marked Pilates&Co spots directly outside the studio available to use 24/7. The other parking at 75 West Burleigh Road belongs to our neighbouring businesses but is available to use if you're attending morning classes finishing by 7:30am and evening classes starting at 4:30pm and thereafter. Please respect these times and these businesses who have provided us this flexibility.
On West Burleigh Road
Street parting directly outside the studio on West Burleigh Rd which are 2-hours free parking.
West Burleigh Carpark
59 W Burleigh Rd, Burleigh Heads QLD 4220
See on Google Maps: https://maps.app.goo.gl/o512TDyKF2R7Tfen9
If these are not available, keep driving for 200 metres down the road to West Burleigh Connection Carpark. It's less than a two-minute walk and just 200 metres from the studio. This car park has 4-hours free parking at all times.
The great thing is that there are lots of carpark options, and when it is early or late and dark you can park close and for mid-morning and daytime classes, you get to have a 2 min warm up walk into the studio from the council park option.
LOCATION: UNIT 8-10/25 UPTON STREET, BUNDALL. You'll find it on Google Maps here.
PARKING OPTIONS:
Great news! There is a heap of parking at Bundall, right at our front door. Turn into number 25 Upton Street (you'll see the roadside Pilates & Co sign). We're located at the back of the complex and you can park right outside the studio (photo below).
LOCATION: 76 Robina Town Centre Drive, Robina, Queensland, 4226 You'll find it on Google Maps here.
PARKING OPTIONS:
We are outside Robina Town Centre. Our complex carpark has 1 hour customer parking shared with our other neighbours so carparking for earlier and later times won’t be an issue, but there may be limited carpark spots during business hours. As an alternative…
Robina Shopping Centre Car Park:
Enter via Scottsdale Dr; at the roundabout intersection with Robina Town Centre Drive, and take first left (there is a sign saying best parking for Kitchens). Park outside close to the pedestrians walk near star car wash OR go undercover which is ORANGE colour on the pylons. This is carpark location is close to K-mart as well.